Frequently Asked Questions

At PLACID, maximizing your income is simple and effective. Our team of experts in tourist accommodation management is always up-to-date with the latest trends to offer effective solutions. We take care of the comprehensive management of your property, from cleaning to communication with guests, ensuring an excellent experience for everyone.

We use advanced management software and apply dynamic pricing strategies based on data analysis, allowing us to continuously optimize rates following the latest market trends. We promote your apartment on the main booking platforms and social media, significantly improving its visibility. Additionally, we optimize listings by applying SEO strategies, manage reviews to improve reputation, and suggest improvements that increase the value of your property.

With us, your apartment will be in the hands of experts dedicated to increasing your income and providing an exceptional experience for guests.

Our full-management service covers all the needs for managing your property. However, the costs associated with maintenance (external labor, materials, etc.) and expenses derived from advice on additional services are borne by the owner.

To see all the included services and get more information about additional advisory services, please check our Services page.

No, at PLACID we do not charge any setup fee to start managing your property. Our goal is to make the process easy and accessible from the beginning, with no upfront costs. We only work with a commission on the bookings made, which means we earn when you earn.

Check our rates and discover how we can help you maximize your income. We are confident that you will be satisfied with our service.

The client area of PLACID is linked to the BedLoop property management platform. Here you can check a wide range of real-time information, 24 hours a day, giving you complete control over your property.

In the client area, you can access:

• Dashboard: view up-to-date data on bookings, income, and occupancy of your property in real-time, offering you peace of mind and transparency.
• Booking Calendar: check confirmed bookings, as well as guests' check-in and check-out dates.
• Financial Reports: access detailed reports on generated income, commissions, and other relevant financial data.

In the client area, you will have a complete and transparent view of your property's management, allowing you to make informed decisions.

Yes. At PLACID, we offer you the flexibility to temporarily block reservations when you need your property for personal use. You only need to communicate the dates when you wish to enjoy your property to our team, and we will take care of blocking the calendar for those specific dates, ensuring no reservations are accepted during that period. Your comfort and convenience are our priority.

To control your income, we provide you with access at all times to the client area where you can monitor the status of your bookings and the income generated in real-time. Additionally, we send you detailed periodic reports on the activity of your accommodation. This allows you to have a complete view of your income and stay informed at all times about the management of your property.

At the beginning of each month, you will receive the settlement with the payments received during the previous month. Since each OTA has different payment times, if the payment for a booking is not received in time to be included in the settlement for a specific month, this amount will be automatically included in the settlement for the following month. 

This way we ensure that all corresponding payments are processed efficiently and in accordance with established accounting cycles.

At PLACID, we understand your concerns and take the security of your property very seriously. Here’s how we handle these situations:

• Security deposits: In some cases, we require a security deposit that is held temporarily and used to cover any damage or loss that may occur during the guest’s stay.
• Reporting and follow-up: If damage or theft occurs, we will take the necessary measures to resolve it quickly and fairly, holding the offender responsible for the costs incurred.
• Legal support: If needed, we have a legal team to advise you on how to proceed.

Our goal is to protect your property and ensure your peace of mind. We are here to assist you with any situation that may arise.

Booking at www.placidament.com guarantees you the best possible price, since booking directly with us avoids the additional fees charged by Online Travel Agencies (OTAs). This means you can enjoy more competitive rates and significant savings on your reservation.

By booking through PLACID, you will also enjoy high-quality service, with 24/7 support to ensure your comfort and satisfaction during your stay. Additionally, we offer secure payment methods and complete protection of your personal data.

To further enhance your experience, we provide local recommendations and guides to help you make the most of your stay and discover the best of the destination.

Book with us to enjoy a comfortable, secure, and memorable accommodation experience! We look forward to providing you with the best stay possible!